After a vehicle accident, the instinct for many motorists is to get their car repaired as quickly as possible. However, this rush can often lead to critical decisions being overlooked, particularly the choice between repairing or replacing damaged parts. Recent updates to the Competition Commission Guidelines in South Africa have made it easier for consumers to navigate these decisions, providing essential insights into the implications for both repair quality and overall costs.
Juan Hanekom, National Director of the South African Motor Body Repairers’ Association (SAMBRA), emphasises that the updates are designed to enhance transparency and empower consumers when it comes to vehicle repairs.
Key Consumer Updates in the Guidelines
One notable change is the treatment of accessories, which are now classified in the same category as spare parts. This allows vehicle owners to select high-quality accessories without jeopardising their vehicle’s warranty, thereby expanding their options for parts selection.
Additionally, the new guidelines give insurers and original equipment manufacturers (OEMs) greater discretion in choosing repairers based on individual cases. However, they are still mandated to ensure opportunities for Historically Disadvantaged Individuals (HDIs) and cannot limit their choices solely based on market conditions or workload in specific regions. Hanekom notes, “This change enables consumers to have more options while ensuring greater fairness and market access for a diverse range of skilled repairers, which ultimately benefits vehicle owners.”
The Repair or Replace Decision
When faced with the choice between repair and replacement, the decision is rarely straightforward. Factors such as the vehicle’s age, mileage, and the extent of the damage all play significant roles. Hanekom explains, “Advances in repair technology have significantly improved the ability of SAMBRA-accredited members to restore metal and plastic panels, giving consumers more options than ever.”
Opting for repair instead of replacement can lead to significant cost savings and help maintain a vehicle’s originality. However, it is crucial for consumers to consult with a qualified repairer to determine the best course of action for their unique circumstances.
Hanekom encourages consumers to seek out SAMBRA-accredited repairers known for their commitment to high standards. “Responsible repairers will advise you on the best course of action. Even if an insurer recommends writing off your vehicle, consider consulting a SAMBRA member first,” he advises. “We often collaborate with manufacturers to restore cars through ‘Save-a-Car’ programmes, which can reduce repair costs for vehicles that might otherwise be deemed a total loss.”
Understanding Labour Rates
Another critical consideration for consumers is the labour rate set by insurers, which can sometimes be unreasonably low. Hanekom warns that such rates may result in the use of inferior materials and insufficiently skilled staff, ultimately compromising the quality and longevity of repairs. By discussing labour rates with their repair providers, consumers can gain insight into whether they can maintain the high standards necessary for effective repairs.
Protecting Your Investment
The impact of poor repairs can resonate long after the work is done, potentially diminishing a vehicle’s resale value. Choosing a SAMBRA-accredited repairer provides reassurance that repairs will meet the highest standards, preserving the vehicle’s integrity and value.
“In today’s market, having your vehicle repaired by a trusted, accredited provider is critical,” concludes Hanekom. “By making informed decisions, consumers can protect both their safety and their investment. The updated Competition Commission Guidelines equip consumers with greater choice and clarity, making it easier to navigate the vehicle repair process with confidence.”
For South African motorists, understanding these guidelines and the importance of selecting the right repair options can lead to smarter choices after an accident, ensuring both safety and value retention for their vehicles.
